Recommended online counselling / treatment services

Online counselling and treatment services are now widely spread in Australia, and 2 decades of research now support their ability to deliver positive mental health outcomes. These services are recommended by Professionals for use with young people.

These services help with:

  • Crisis counselling and support
  • Mental health literacy and symptom recognition
  • Treatment and self-paced therapy
Adult woman showing ipad to young boy

Online counselling


24/7 national domestic violence and sexual support service. Telephone and online counselling.

All ages.

Phone: 1800 737 732


Butterfly Foundation web counselling

Live, one-to-one counselling service over the internet to anyone who is concerned about an eating disorder, disordered eating or body image problems. Run by professional counsellors.

Ages 14+

8am-9pm AEST Mon to Fri (except national public holidays)

Phone: 1800 33 4673


Drug & Alcohol Counselling

24/7 national phone and online counselling.

All ages.

Phone: 1800 888 236



Online and telephone service for young people and their families going through a tough time.

Ages 12-25

9am-1am AEST


Kids Helpline chat

24/7 online counselling and phone counselling service run by Kids Helpline. 

Ages 5-25

Phone: 1800 55 1800


Lifeline Crisis Chat

Online web-counselling. Short-term support for people who are overwhelmed and having difficulty coping or staying safe.

Ages 15+


Phone: 13 11 44


MensLine Australia

MensLine Australia is a professional telephone and online support, information and referral service, helping men of all ages to deal with relationship problems in a practical and effective way.

Online 3pm-8:30pm. Phone 24/7.

Phone: 1300 78 99 78



Counselling and referral service for people of diverse sex, genders and sexualities. Nation-wide, early intervention services to support Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people of all ages.

Online 24/7. Phone: 5.30pm-10.30pm

Phone: 1800 184 527


Suicide Callback Service

Free nationwide professional telephone and online counselling for anyone affected by suicide.

Online Mon, Tue, Thu, Fri & Sun 2.30pm-7pm; Sat 10.30am-3pm (AEST), excluding public holidays. Phone 24/7.

Phone: 1300 659 467


Online treatment

Butterfly Foundation online support groups

The Butterfly Foundation runs monthly Online Support Groups as part of its National Teleweb Support Service (limited places).

Ages 16+



Self-directed online cognitive behaviour therapy program for young people experiencing anxiety, depression, grief and anger.

Ages 16+



Mental Health Online

Online anxiety assessment and treatment program, that also screens for 14 other common psychological conditions.

Ages 18+




National online and telephone treatment for anxiety and depression, with support contact from therapists arranged during assessment.

All ages.



Online self-directed cognitive behaviour therapy program for anxiety and depression.

Ages 16+




Online mood tracking tool and treatment program for mild to moderate stress, anxiety and depression. Run by the Black Dog Institute.

Ages 18+



Online cognitive behaviour therapy and mindfulness based treatment program for people suffering symptoms of depression, alcohol dependence, psychosis and diabetes. Designed to supplement work with professionals.

Ages 18+



This Way Up clinic

Guided online programs for managing anxiety and depression, that can be ‘prescribed’ by a mental health or allied health professional, plus a range of self-help resources.

All ages with the support of a professional



More information

You can look for quality assessments on new interventions or treatment programs you encounter using services such as or

Helpful sites for staying abreast of new research in this space include:

  • Young and Well Cooperative Research Centre:
  • International Society for Mental Health Online:
  • International Society for Research on Internet Interventions:

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  • AnthonyR    (347 days ago)

    There is also a free online counselling service run by psychologists in training

  • OnlineHelp    (433 days ago)

    I'm so happy to see online counselling as another viable option for help when you need it. A lot of people live and work in remote areas where there isn't a lot of choice when it comes to mental health services. An online counselling service like is a blessing with today's technology.

  • Estelle    (1135 days ago)

    Excellent that Reachout recommends online counselling & treatments services